The Customer Request Type Select Field works together with the Service Desk Issue Type and the configuration of the portal of the Service Desk.
(When you are not familiar with setting up a portal you can read the How to configure the customer portal here.)
You can create and edit the request types that customers will fill out on the customer portal in Settings > Request types:
These request types are related to an issue type. In this example for instance we can see these relationships:
| Request name | Issue type |
|---|---|
| Sign up for a company card | Purchase |
| Submit a Purchase Order | Purchase |
| Access systems from outside the office | Access |
| Get wi-fi access | Access |
The Customer Request Type Select field will work this way:
| Issue type | Options |
|---|---|
| Purchase |
|
| Access |
|