How it works

The Customer Request Type Select Field works together with the Service Desk Issue Type and the configuration of the portal of the Service Desk.

(When you are not familiar with setting up a portal you can read How to configure the customer portal.)

You can create and edit the request types that customers will fill out on the customer portal in Settings > Request types:

These request types are related to an issue type. In this example for instance we can see these relationships:

Request name	Issue type
Sign up for a company card	Purchase
Submit a Purchase Order	Purchase
Access systems from outside the office	Access
Get wi-fi access	Access

The Customer Request Type Select field will work this way:

Issue type	Options
Purchase	Sign up for a company card Submit a Purchase Order
Access	Access systems from outside the office Get wi-fi access