Page Comparison

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1. Browse to the Project Administration of your project
2. Choose Request Types from the sidebar
3. Click Edit Fields of the first request type
4. Click Add a field and select Service Desk Team

5. You can rename the field for your customers

   Note
   The field will not always show for your customerscustomer, it's hidden if th there is nothing to choose from. ie: the customer is only in one team.

6. Repeat these steps for other Request Types

Change & reindex

The setup should be complete now! Of no tickets are shown in the team overview one of the following could be true:

• The Service Desk Team custom field is not on the screens, or do not have any value
  

  Note
  If the Service Desk Team custom field doesn't has value, it's considered as a private ticket and will not be shared between team mates

  
  

• The customer is not in the correct team

• JIRA needs to be re-indexed so that the Service Desk Team field is searchable.