If the Customer Request Type Custom Field is made available for your Service Desk project you will be able to use it when you are making a issue in JIRA.
These are the steps to using the Customer Request Type Custom Field:
- Choose Create in the JIRA header to open the 'Create Issue' dialog.
- Fill out the fields:
- Project:
your service desk project - Issue Type:
choose the applicable issue type - Choose the Customer Request Type in the custom field made by you(r administrator)
- Project:
- Choose Create to create your new issue.