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If the Customer Request Type Custom Field is made available for your Service Desk project you will be able to use it when you are making a issue in JIRA.

These are the steps to using the Customer Request Type Custom Field:

1. Choose Create in the JIRA header to open the 'Create Issue' dialog.
2. Fill out the fields:
   
   • Project: your service desk project

   • Issue Type: choose the applicable issue type

   • Choose the Customer Request Type in the custom field made by you(r administrator)
3. Choose Create to create your new issue.